Technical Writer

Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real world problems and put customers at the center -  all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity and commitment. 

As a Technical Writer at JPMorgan Chase within the accelerators, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.

While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners
around the world.

Job Responsibilities

• Developing comprehensive high-quality documentation and content. This includes internal content to support intra-organisational knowledge management and external content for customers to obtain maximum value from our products and services.
• Create, curate and uplift documentation for our internal knowledge base, wikis and GitHub repositories, to promote organisational wide knowledge sharing
• Create, curate and uplift documentation for our products, including conceptual overviews, task-based guides, API definitions, and tutorials
• Work closely with Product and Engineering across various teams to gain deep understanding of the products and services we offer, and translate complex technical information into simple, accurate, engaging content for both internal and external audiences
• Research, create, and maintain documentation templates for internal and external documentation that adhere to organizational and legal standards
• Define standards and processes for creating and publishing internal and external documentation
• Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation
• Push forward new ideas on how to create, deliver, author, and interact with technical content

Required qualifications, capabilities and skills:

• Make the hard things easy to understand. You are curious and eager to learn. You are experienced and eager to teach. You are creative and collaborative. You are comfortable with a certain level of ambiguity. You have high confidence and a low ego.
• High level of autonomy and accountability - culture-heavy, process-light
• Superb written communication skills, with strong attention to detail and quality
• Proven experience as an effective technical writer, able to communicate technical concepts clearly and precisely
• Ability to quickly learn and understand complex subject matters and to describe them in a clear, simple language
• Experience documenting consumer facing APIs/SDKs
• Experience documenting internal processes and maintaining internal wikis 
• Experience in writing documentation (ideally docs as code), manuals, guides and tutorials for various audiences
• Proven experience working closely with Design, Product and Engineering to define content structure and creating visuals and diagrams for technical support content
• Ability to work in a fast-paced, dynamic environment

Preferred qualifications, capabilities and skills:

• A desire to teach others and share knowledge. We are looking for team players. We want you to coach other team members & developers on documentation standards & best practices 
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly
• Ability to see the long term. We don't want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals.
• High standards. We are looking for people who expect personal performance and team performance to be nothing short of the best
• Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions
• Comfortable working within a geographically distributed team
• Experience in fintech is beneficial but not mandatory 

Technologies we use

• We primarily use JVM based languages (Java/Kotlin) 
• We look to use Open source/SaaS when it makes sense and build ourselves when it doesn't
• We are entirely cloud native (GCP and AWS) and want to build a truly multi-cloud solution
• We look at each problem independently and pick the right technology to solve it
• We aren't afraid to try new things but we always remember that we are looking to build something to last, and we focus on solving real world problems for real life customers

#ICBCareer