Desktop support engineer - 12 Months +

Required: Desktop support engineer

Location: full time on site in London

Start date : ASAP

IR35 Status: Inside IR35

Job Description

- Provide user support in a timely and accurate manner ensuring adherence to committed Service Level Agreements

- Actively working to ensure daily, weekly, monthly tasks that are due are completed accordingly and within the expected deadlines.

- Assist with ticket reviews and ensure that tickets are resolved within SLAs and ticket audits completed to ensure all have comments and actions within SLA whilst also ensuring that all communications align with our gold star customer service excellent ethos.

Project Support

- Participate in project planning sessions & execution of workstreams within various projects.

-Participate in project review meetings and provide feedback on deliverables.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.