Service Desk Analyst - Inside IR35
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Service Desk Analyst - Inside IR35
Manchester
ASAP
3 Months+
£105 per day
My client are currently looking for a Service Desk Analyst on an initial 3 month contract with extensions past that point.
The Service Desk Analyst will act as a point of contact to support service users and
customers; reporting issues, requesting information, access, and other services.
They will be expected to receive and handle requests for service support, following
agreed procedures, promptly allocating calls as appropriate. Logging incidents and
service requests and maintaining relevant records.
Key Responsibilities:
-Following agreed procedures, receives requests for support and provides
routine advice to users on systems, products and services which are available
to them.
-Promptly allocates calls which require response from more experienced
colleagues, as appropriate.
-Follows standard procedures, documenting issues, progress checking, and
ensuring that diagnostic information is provided for error resolution and
incident analysis.
-Provides an effective interface between users and service providers, ensuring
all diagnostic information is provided for error resolution and incident analysis.
-Assists users to make more effective use of desk-top systems, products and
services, making initial diagnosis of incidents and advising known solutions
where applicable.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.