SC/DV Cleared 3rd Line Support Specialist

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SC/DV Cleared 3rd Line Support Specialist

Milton Keynes

6 Months+

£350-£390 per day

My Government Client require an experienced 3rd Line Support Specialist to work within their Application Support Team within the wider ICT Operations. Primarily a 3rd line support role, but with direct customer interaction and the opportunity to develop and participate in project activities.

Essential:

Technical Background:

Experience of below in an enterprise environment.

*MS Windows 2003/2008/2012 Server,

*MS SharePoint 20XX: 07/10/13/16

*MS SQL 2008R2/2012

*MS Dynamics CRM 2011/2014

*MS Office 365

*IIS

*.Net web applications

*Active Directory GP OU and configuration and permissions of user and workstation, Servers.

*Experience of Virtual Environments

*Experience in working within a secure environment across Government.

Service Delivery:

*Experience in working alongside many aspects of the ITIL3 environment, such as release to production, problem and change management.

*The ability to take a complex problem and drive through to the end goal.

*Strong analytical ability where trouble shooting scripted on-boarding processes.

*Strong organisational and prioritisation skills with the ability to deliver.

*The ability to create and support Operational Process documentation.

*The ability to create and manage Operational Acceptance Criteria.

*Good problem solving and analytical skills.

*Good interpersonal and communication skills and an excellent team player.

*Well organised and able to work under pressure to achieve to tight deadlines.

Desirable

*Experience of working within an Information Technology Infrastructure Library (ITIL v3) support environment.

*MS Windows 2008/2012 Server

*Active Directory GP OU and configuration and permissions of user and workstation, Servers.

*Knowledge of IT Service Management toolsets i.e. ServiceNow, HP Service Manager (SM9)

Operating Infrastructure:

*MS Windows

*Linux

*VM Ware

*HyperV

*Experience of Service Desk toolsets, eg ServiceNow

*Foundation certificate in ITIL Service Management

Experience of any of the following:

*Citrix

*UNIX

*SQL 2008R2/2012

*Script writing.

*Working knowledge of Infrastructure Monitoring tools

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.