Product Manager (SaaS tooling & ServiceNow SPM)

We're looking for an exceptional Product Manager (SaaS tooling & ServiceNow SPM) to help us make a difference to our planet.

As our Product Manager the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

We're a force for good - focusing on our environmental and social impact

We're experts by nature - always learning and developing to do things better

We live and breathe it - putting our purpose at the heart of decision-making

We're better together - understanding partnerships and inclusivity make us greater

We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise

The Corporate Technology team provisions and operates a range of business applications and technology services to enhance the productivity and effectiveness of all Met Office employees. Our goal is to ensure that staff have the necessary tools and support to work efficiently, while adhering to our security policies and corporate standards for safe operation.

SPM is a Strategic Portfolio Management tool in use at the Met Office. It is a module of ServiceNow and use by the Programmes directorate for project and portfolio management.

The team also provides various enterprise SaaS tools to the organisation, including whiteboarding, diagramming and software development tools, and we expect to continue adding to this portfolio.

We are looking for a Product Manager to work in the delivery, operation and further exploitation of these tools. This is a unique opportunity for the successful candidate to collaborate with our internal and external stakeholders, including our IT Asset Management team, ServiceNow platform team, project management community, software development teams, delivery partners, suppliers and customers to shape the way that these key tools are used.

Your key duties

• Take a key role in the sustainable delivery, development, and operation of these tools at the Met Office.
• Help maintain focus and clarity on delivering value to users. Balancing multiple streams of requirements and making solid judgments on where to apply limited resources.
• Work with suppliers and partners as appropriate to discover and take advantage of new advances in technology.
• Use knowledge of user needs and business goals to frame problems and set priorities for delivery teams. You will be outcome focused and unafraid to challenge the status-quo.
• Capture and translate user needs into deliverables. Able to define the minimum viable product and understands agile product development process.
• Undertake the usual Product Manager responsibilities of backlog management, defining and refining user stories, working with SMEs to create quality Acceptance Criteria, evaluating product progress and signing off user stories/agreed outputs

Why join us

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists.

As our Product Manager, your total reward package will be up to £57,639 annually, which includes:

• £41,725 base pay
• An outstanding Civil Service pension, with an average employer contribution of 27%.
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Essential Criteria, skills and experience:

1. We live and breathe it - A solid understanding of Agile methodologies and an ability to quickly develop knowledge of how the development process works in the Met Office.
2. Demonstrable experience of delivering successfully to deadlines, being prepared to make decisions and knowing when to take calculated risks or escalate issues.
3. We keep evolving - A practical experience of researching and analysing information, using this to create plans and deliver practically against them.
4. We're better together - The ability to work autonomously and as part of a high performing team to deliver objectives effectively.
5. Ability to quickly develop an understanding of Met Office products and their importance to customers.
6. Excellent communication skills (spoken, written, and listening) with an ability to work with multiple stakeholders, tailoring your message to different parts of the organisation such as Business, Operations, Technology and Science.

Desirable Criteria:

We encourage you to apply if you believe you meet our essential criteria, but we're also keen to discover if you have:

1. While this isn't a technical leadership role, it is desirable that you have a solid technical foundation and a good understanding of enterprise software development.
2. Experience of the Scrum Master role in the agile delivery team.

How to apply

If you share our values, we'd love to hear from you. Apply below using your CV and a Cover Letter/Supporting Statement with evidence against each of the essential criteria. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date Sunday 12/05/2024 at 23:59 with first stage interviews commencing from 20/05/2024. You will hear from us once the closing date has passed.

How we can help

If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.