UX Writer

Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real world problems and put customers at the center -  all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity and commitment. 

As a UX Writer at JPMorgan Chase within the accelerators, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.

While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners
around the world.

You will be working alongside design, product, research and engineering committed to creating customer-led experiences. You will play a crucial part in writing UX content, with a particular focus on mobile platforms, helping customers complete journeys in a delightful and accessible way 

Job Responsibilities

• Write human centric product content following content strategy and guidelines
• Work with designers, researchers, product managers, and engineers to understand customers' problems and business challenges
• Effectively manage multiple projects at different stages of product lifecycle
• Develop messaging with an eye toward accessibility and localising for different markets
• Partner with research to observe and conduct UX research to inform content-related experiences.
• Collaborate with brand, legal, risk business functions to facilitate progress and influence direction

Required qualifications, capabilities and skills:

• Hands-on experience writing product content for B2C experiences, proven by a portfolio. 
• Advanced proficiency in written and verbal English. Attention-to-detail, writing, grammar, and proofreading skills.
• Experience working with CMS platforms and design tools (we use Figma)
• Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
• Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
• Bachelor's Degree in Communications, Content Strategy, English, Journalism, Creative Writing, Human Centred Design or relevant work experience

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