Senior Network Engineer

As the UK's regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply.

As the Digital Workplace Lead at Ofgem, you will be responsible for managing multi-disciplinary teams in a specific work area whilst operating within a Professions and Flexible Resourcing model. Your key objectives will revolve around executing projects and delivering outstanding results through effective project management and team support.

You will be charged with setting the strategic direction, and managing the day-to-day operations of our collaboration and productivity products. Your expertise in product management and support will ensure that the team has the tools and resources necessary to deliver results for our clients, and internally. You will serve as the primary point of contact for all matters related to the effective use and administration of our Digital Workplace products, primarily Microsoft 365, All Devices  and complementary SaaS collaboration tools.

You will play a crucial role in ensuring the successful planning and delivery of work outcomes. This will involve setting clear objectives, establishing milestones and success metrics, managing budgets and resources, and building and supporting a high-performing team.

In addition to your technical responsibilities, you will be responsible for fostering an inclusive and supportive work environment, by closely engaging with relevant stakeholders and leading your team with an open and collaborative approach. Your strong leadership skills and ability to create a positive and productive work environment will be essential in helping the team achieve its goals and deliver exceptional results.

Your ability to communicate effectively, and your passion for technology will help you drive innovation and continuous improvement, ensuring that the team is equipped to deliver outstanding results.

Benefits include the opportunity to work alongside new technologies, within a friendly and collaborative team, and the opportunity to be part of a learning and development-focused profession. Ofgem provides a flexible work environment, enabling individuals to effectively balance their professional and personal commitments.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply.  We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve.  Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Key Responsibilities:

Delivery of set of team deliverables, and managing and co-ordinating successful outcomes across team members and collaborating teams

• Sets clear and transparent work objectives, milestones and success metrics at team and individual level to oversee and co-ordinate successful team outcomes.
• Collaborates closely with other teams to manage interdependencies, risks and resourcing to support portfolio delivery.
• Jointly responsible with the PDL on welfare and pastoral care of all colleagues.
• Demonstrates effective diversity and inclusive team management within their team and the wider organisation.

Key Outputs and Deliverables:

Supports, maintains and optimises our digital workspaces and services, achieving service excellence.

• Delivering a digital workplace that improves the way we work. Providing the products (M365) and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice - helping to drive forward digital transformation.
• The Digital Workplace manager you are s responsible for deliver the best digital workplace experience to all employees, responsible for areas like communication, collaboration, mobility, productivity workplace applications and workplace innovations to enable the authority's employees to perform in a modern and engaging workplace where technology makes the difference.
• Supports and translates logical designs into the Microsoft Power Platform to meet the business and end user needs and ensures documented implementation to agreed quality, security, resilient and technology standards.
• Identifies risks, problems, process, financial optimisation and continuous improvement opportunities - contributing to the implementation of proposed solutions.

Setting-up and leading high-performing team based on effective resource management, ongoing support and professional development

• Manages effective and inclusive team resourcing and staff onboarding through close engagement with relevant Deputy Director, Workstream Managers, Heads of Professions, PDLs and HR Staffers to ensure best talent match to work needs.
• Helps team members deliver by building supportive, inclusive team environment based on trust-based relationships, transparency and inclusivity.
• Takes ownership for own and team members' professional development by:
• Providing ongoing coaching and identification of development opportunities in regular performance conversations.
• Supporting team member's performance evaluation through honest, fair, high quality 360 degree feedback to PDLs

• Strong knowledge in the area of communication and collaboration, with a focus on SharePoint services, Power Platform and related Microsoft 365 products (LEAD)
• Proven aptitude for leadership, e.g., through formal or informal management of others.
• Experience of planning, configure, manage and maintain all hardware and software components of end user devices area to deliver optimum system availability to users, and ensuring all supplier provided patches and upgrades to the operating system, database, tools and utilities are applied in a timely manner.
• End-to-end understanding of capabilities in the Digital Workplace area.
• Extensive experience of the digital workplace product landscape and underlying IT solutions (Cloud office O365, file sharing and collaboration solutions, telephony, conferencing and mobility).
• Experience in process and financial optimisation & automation.
• Knowledge of technology operations and application usage, specifically demonstrating management of KPIs to optimise processes, services and performance.