IT Service Manager

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The IT Service Management Team are looking for an IT Service Management Specialist.

Responsible for supporting the vital Service Delivery Organisation using an ITIL framework Service Management toolset. Assisting the IT Service Management Lead with capturing existing service management processes in leading change, ensuring smooth transition to a modern agile approach.

This is a fast-paced, challenging role on a significant project.

Proactive in your approach combined with the ability to adapt to a rapidly changing environment with new and exciting challenges each day.

Specific activities in the role include:

* Represent during site visits to client Operational Sites

* Capture existing Service Management processes and reflect to the Enterprise Architecture team

* Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of a new ITSM approach.

* Support the definition of the Service Management Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation.

* Work closely with the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix.

Required Experience /Qualification /Attributes:

* Demonstratble experience in a management position in the defence of telecommunication industry, ideally MILSATCOM but not essential.

* Professional Qualification as ITIL Practitioner (ideally as Managing Professional)

* ITIL Strategic Leader

* Demonstratable Experience in managing change in a ITIL v3 and/ or v4 based service management organisation.

* Hands on experience of BMC Remedy process Designer (or similar)

* Demonstratable experience of project delivery in formal waterfall and agile engineering environments.

* Ability to identify and solve sophisticated problems and gather the information to drive through to ultimate solutions

* Collaborative individual.

* Excellent communication skills

* Ability to champion high performance and inspire others.

* MUST be UK SC Clearable

Please send in your latest CV

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.