Desktop support engineer

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Role: Desktop support engineer

Duration: 2 years initial contract

Location: full time on site in Edinburgh

IR35 Status: Inside IR35

Job Description

Duties shall include, but not be limited to:

* Diagnosing and troubleshooting desktop system, printer and operating problems

* Consulting and instructing users on hardware and software questions/issues

* Collaborate with other IT Services Data Center and Network Infrastructure teams

* Install, maintain and upgrade equipment and its associated infrastructure

* Runs diagnostic tests to isolate system problems as well as proactive activities

* Operating Systems Windows, OS-X

* MS Office (Windows and knowledge of Mac) software

* Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

* Hands on experience removing viruses and spyware using various tools (Windows)

* Identifies, researches, and resolves technical problems including forming an RCA

* Responds to telephone calls, email, service tickets, and dispatched requests for technical support

* Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

* Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.