Deployment & In-life Operations Manager (people manager)

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My client is looking for a deployment and in life Operations Manager.

The Sales Tools & Systems Deployment & In-life Operations Manager is responsible for defining and implementing in-life service management of the sales tools & systems, and working with delivery partners to agree an effective and cost efficient operational way of working.

The role will be responsible for defining the services to be provided, capturing & managing service delivery metrics, and focusing on root cause analysis for improvement initiatives.

The role manages a team of professional resources with the knowledge, skills, and experience of the -to-order processes and the enabling sales tools & systems.

The role will work closely with other sales tools & systems team members such as capability requirements, governance & demand, capability design, and optimization, and the delivery partners for the design, development, release, and deployment of capabilities.

What you would be doing:

*Ensuring trading reliability for sales channels using process capabilities deployed within sales tools & systems (i.e. salesforce.com, Cloudsense CPQ, SmartCorrespond, Echo-sign, UKB/Agent Desktop)

*Improving the UX of sales users by ensuring an efficient and effective in-life service model is implemented and managed.

oPlatform

oUser/Access Management

oIncident/Fault

oService Requests

oChange Requests

*Ensuring delivery partners deliver to agreed quality, time, effort, cost levels

*Working closely with delivery partners to identify and resolve root cause analysis

*Highlight requirements for resource capacity and/or capability within service delivery partners

*Defining and maintaining a service catalogue for Enterprise Sales Enablement sales tools & systems

*Defining and managing service management metrics for Enterprise Sales Enablement sales tools & systems

*Ensuring governance and control of the allocation of licences to user groups

*Managing a team a Sales Tools Deployment & In-life Operations Professionals

*Working closely with sales tools & systems work-streams (requirements, design, optimization & innovation, deployment & in-life operations)

Connected leaders behaviours

As leaders in the business, culture change starts with us. The behaviours we adopt, role model and encourage in our teams is what will make the difference. Particularly relevant for this role are:

*Commercial thinker: Develop and implement ideas, using internal commercial insight and the latest external thinking.

*Solution focused achiever: Deliver and coordinate activities and respond positively to challenges.

*Collaborative partner: Develop great working relationships with stakeholders, sharing knowledge and collaborating.

Skills Required for the job

*Give Specialised Advice - Offers expert advice on subject expertise building rapport with stakeholders as a trusted advisor.

*Be Tech Savvy - Partners with the business and other organisations to develop understanding of new technologies and they're use.

*Be Agile - Uses collaborative or agile test and learn approaches, contributing to projects and programmes as a subject matter expert or content owner.

*Use Data Analytics - Uses complex data analysis to show underlying principles, process or systems improvements.

Experience Required:

Mandatory

*Knowledge of the software development life-cycle

*Knowledge of BT/Telco product propositions

*A deep functional/technical understanding of process capabilities deployed within sales tools & systems (i.e. salesforce, Cloudsense CPQ, Agent Desktop)

*A deep understanding of ITIL and service management frameworks and models

*Knowledge of approaches to estimate time, effort and cost for the design & development of process capabilities within Enterprise sales tools & systems

*Knowledge of the commercial sales productivity drivers (revenue, margin, cost of sale, cost to serve), and the efficiency and effectiveness levers which influence sales force productivity

*ADM-201

Preferred

*Knowledge of the Telco BSS/OSS model

*Knowledge of BT Enterprise architecture

*Knolwedge of the BT data architecture

*Knowledge of master data management processes and tools within BT

*Knowledge of BT/Telco products and propositions

*Experience managing delivery and/or operations teams

*Experience of ITIL (demand & delivery management frameworks and models)

*Experience of using Agile SCRUM methodology

*Experience with functional/technical capability of salesforce.com (sales cloud/service cloud)

*Experience with functional/technical capability of Cloudsense CPQ (or equivalent)

*Experience with data structure and architecture

*Knowledge with integration approaches and tools (i.e. Informatica, MuleSoft etc)

*ADM-401

*ADM-501

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.