Technical Support Analyst - SC CLEARED
LA International Computer Consultants Ltd
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* Comprehensive support of all executive related IT issues and problems
* Escalate problems where necessary to third parties both internal and external
* Respond to phone, Email and face-to-face incidents reported to the team
* Capture all workload activity via Remedy, ServiceNow and Planview toolsets.
* Plan and implement approved desk moves and changes.
* Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
* Answering executive helpline
* Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
* Working with different teams to facilitate project work streams in the executive environment
* Compiling technical road maps for future innovation & business integration
* Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives.
* Monitor Executive events and hosting preparations
* Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor
* Experience supporting in Executive environment
* Windows 10 & Office 365 including MS Teams
* Outlook / Exchange 2007/2013 support
* HP Hardware support
* Apple Products (iPads, iPhones)
* Airwatch MDM
* Safenet/ F5 & Cisco RAS
* Endpoint Encryption
* Cisco, Teams & Zoom Video Conferencing/ Audio Visual support
* Home working support
* ITIL understanding and experience of practice
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.