CloudBand Operations Expert Engineer

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Operations Expert Engineer - Cloud Band

Location: Onsite in Norway

Duration: 6 months initially

Start: Flexible

The successful candidate will be required to undergo a NATO clearance.

Role description:

* Ensure day to day operational support and maintenance on Cloud elements (Airframe hardware, CBIS, CBAM, CBND) and /or on Nuage elements (Nokia 210 WBX, Nokia 7850 VSG, VSC , VSD , ElasticSearch , Proxy , Hypervisors )

Responsibilities

* Ticket handling (from any minor issue to critical issues)

* Troubleshooting issues on the Cloud infrastructure (hardware problems, cloud issues)

* Perform diagnostics on Cloud elements and run tests against the impacted to identify the root cause of specific trouble

* Create MOP (Method of Procedure) and execute the MOPs

* Responsible with implementation of the change requests in the cloud after the risk is found and impact of the change

* Handle customer complaint tickets, production and problem tickets and dispatch them according to needs

* Create, escalate assistance requests to vendor when required

* Cloud infrastructure Alarm Analysis and support fault management escalations

* Keep documentation updated

* On Call duty

Key qualifications for the role

* Fast learner who thrives in dealing with new technologies, flexible in taking up different roles

* You love working in a customer facing environment

* Customer-service oriented with good negotiation and communication skills

* Familiarity with support and escalation procedures and processes

* Ability to work under pressure

* You take ownership and accountability

* Capable of showing technical and organizational leadership

* Global mindset and ability to work with teams in multiple regions

* Combines networking and IT knowledge

* Expertise in Cloud Management Systems, Virtual Infrastructure Management systems and Cloud Infrastructure Management Systems

* Technical and practical knowledge of various hypervisors (VMware, Xen, KVM) and their management systems, such as vSphere, Openstack etc

* Familiar with cloud scripting (YAML) or UNIX scripting or programming languages (Python, C++)

* Understanding of storage networking technologies (SAN, NAS)

* Linux and Windows Server implementation and support

Location:

Norway : Oslo (Fornebu)

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.