Salesforce Delivery Manager

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A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Responsibilities

As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above

Be involved in the financial management of clients

Be actively involved in business development activities to help identify and research opportunities on new/existing clients

Contribute to the development of your own and team's technical acumen

Develop strategies to solve complex technical challenges

Assist in the management and delivering of large projects

Train, coach, and supervise staff

Keep up to date with local and national business and economic issues

Continue to develop internal relationships and your PwC brand

The role

You will be responsible for project delivery across a range of Salesforce-related projects, from mid-sized rollouts to full scale digital transformation programmes. You will be fully responsible for delivery of one or more projects in our portfolio, managing the client and internal teams. You will work closely with the commercial team during presales and will participate in our resourcing processes. The role is multi-faceted and the proportion of your time spent on each aspect could vary from time to time. Responsibilities will vary from project to project but will include:

Own the delivery of all aspects of PwC delivery on a project

Where necessary work across projects in parallel

Develop and maintain project / programme plans

Manage and be the point of escalation for project risks and issues

Manage all workstreams for your project delivery including near/off-shore when necessary

Coach and develop the internal team on delivery processes and best practice

Delivery to time and budget

Develop and maintain a positive can do approach within the project team

Coach and develop the PwC delivery team to support widening their knowledge and understanding of delivery best practice

Ensure smooth handover from sales in to Delivery teams

Facilitate review of proposals as necessary during the presales process

Provide reporting of project performance

The essentials:

Proven experience in project management

Excellent written and verbal communication skills

Experience in CRM and/or digital delivery

Experience in managing software application development projects

Experience in working with Agile Methodologies

The nice to have:

Majority of related experience gained in one of the following sectors:

Financial Services - Retail and Commercial Banking

Financial Services - Insurance and Investment Management

Financial Services - Capital Markets

Private Sector - Energy, Utilities and Resources

Private Sector - Technology, Media and Telecommunications

Private Sector - Retail and Consumer

Private Sector - Industrial products, manufacturing and professional services

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.