BUSINESS ANALYST

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SERVICE MANAGEMENT BUSINESS ANALYST

11 MONTH CONTRACT

SEPTEMBER START DATE

OUTSIDE IR35

*** SECURITY CLEARANCE REQUIRED ***

WORKING REMOTELY CURRENTLY THEN BASED IN CORSHAM

Requirements:

- Strong Service Management Background

- ITIL knowledge

- Agile Methodologies

- Defence/MOD Experience

Overview

A as a Programme and as the capability to be deployed there is a need to develop, align and integrate Service Management and security process across the security domains and service support organisations. As the first organisation to deliver a Service Management capability across deployed, there is a requirement to establish a key role which will focus on the development and alignment of process within Defence and ensure that the technical aspects of Security and Service Management have been developed in a manner which allows ISS to fulfil its role as the Service Management and to develop and support L1-4 Resolver Group function. Failure to deliver this correctly would mean they will be unable to deliver the service management construct and be unable to effectively manage the delivery of services across all deployed nodes to the Single Service Demand Users.

Objectives

Service Management Business Analyst (Eng SM). To deliver the tasks within time as identified and/or agreed by the Service Management Change Project in the sprint or project:- primary objective is to establish a key role which will focus on the development and alignment of process and tooling, and ensure that the technical aspects of Security and Service Management have been developed in a manner which allows DD to fulfil its role as the Service Management and support L1-4 Resolver Group function.

Description

For this to be supported across the Enterprise it is essential that DPS can understand and specify requirements for all processes and interfaces into the Engineering and Design elements. This resource needs to ensure that the appropriate business analysis, planning, development, testing, operation, management and maintenance of processes and tooling and that they are developed from both a Security and Service Management perspective throughout the Programme, working for the SM team directly into the Design Architecture lead and Engineering.

Due to the requirement of the role, the individual needs to understand working in an Agile (SAFE4) working environment and be able to articulate Security and Service Management Requirements into the Engineering department, with a thorough understanding of the Deployed Service Management Strategy and of how tooling and processes will be used across a diverse Enterprise.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.