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Salesforce Delivery Manager - FS

Premium Job From PwC
Recruiter: PwC
Listed on: 21st June 2020
Location: London
Salary/Rate: Excellent
Salary Notes: Excellent
Type: Permanent
Start Date: ASAP

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A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.
As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to

Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
Be involved in the financial management of clients
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Contribute to the development of your own and team's technical acumen
Develop strategies to solve complex technical challenges
Assist in the management and delivering of large projects
Train, coach, and supervise staff
Keep up to date with local and national business and economic issues
Continue to develop internal relationships and your PwC brand

The role
You will be responsible for project delivery across a range of Salesforce-related projects, from mid-sized rollouts to full scale digital transformation programmes. You will be fully responsible for delivery of one or more projects in our portfolio, managing the client and internal teams. You will work closely with the commercial team during presales and will participate in our resourcing processes. The role is multi-faceted and the proportion of your time spent on each aspect could vary from time to time. Responsibilities will vary from project to project but will include

Own the delivery of all aspects of PwC delivery on a project
Where necessary work across projects in parallel
Develop and maintain project / programme plans
Manage and be the point of escalation for project risks and issues
Manage all workstreams for your project delivery including near/off-shore when necessary
Coach and develop the internal team on delivery processes and best practice
Delivery to time and budget
Develop and maintain a positive can do approach within the project team
Coach and develop the PwC delivery team to support widening their knowledge and understanding of delivery best practice
Ensure smooth handover from sales in to Delivery teams
Facilitate review of proposals as necessary during the presales process
Provide reporting of project performance

The essentials

Proven experience in project management

Excellent written and verbal communication skills

Experience in CRM and/or digital delivery

Experience in managing software application development projects

Experience in working with Agile Methodologies

The nice to have

Majority of related experience gained in one of the following sectors

Financial Services - Retail and Commercial Banking

Financial Services - Insurance and Investment Management

Financial Services - Capital Markets

Private Sector - Energy, Utilities and Resources

Private Sector - Technology, Media and Telecommunications

Private Sector - Retail and Consumer

Private Sector - Industrial products, manufacturing and professional services

About PwC

We're one of the world's leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.