ITSM Architect

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REMEDY ITSM ARCHITECT

OUTSIDE IR35

ASAP START DATE

6 MONTH INITIAL CONTRACT

ALDERSHOT

** DV CLEARANCE REQUIRED **

Overview of Role & Responsibilities:

This role is initially as part of a proposal team then moving into design, build and deliver.

The ITSM Tools Architect will develop high level designs and low level designs for a solution that meets all customer requirements. Responsibilities include:

* Working with as part of a client facing bid team to design an ITSM Automation Platform with BMC Remedy

* Analysing client business, communication and functional objectives to develop a solution that enhances the client experience

* Documenting customer requirements and developing high level designs / low level designs

* Articulating the value proposition of the developed solution

The ideal candidate has gained experience in designing, developing and setting up the ITSM, ITOM and Automation platforms as a foundation, enabling business processes for clients.

Skills and Experience:

* Proven experience in design, development and delivery of ITSM/ITOM/Automation solutions, combining technical expertise with business understanding to create solutions that meet all client requirements

* Experience with ITIL Service Management processes

* Experience in BMC Remedy Platform development, configuration and customization

* Knowledge of Automation technologies & Orchestration frameworks.

* Experience with Run Book Automation, API integration, and orchestration solutions.

* Basic experience in Cloud environments, (Public, Private, Hybrid)

Special Skills: Technical Skills in at least 3 of the following technical areas :

* IT Service Management Solutions

* Systems Management Tools

* APM (Application Performance Monitoring) solutions

* Client Portal / Catalogue Solutions

* Configuration and Discovery Tools

* Task Automation and Software Distribution Tools

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.