BMC REMEDY CONSULTANT

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BMC REMEDY CONSULTANT

6 MONTHS

IR35 STATUS: N/A

** SECURITY CLEARNCE REQUIRED **

JULY START DATE

Duties and Roles

In coordination with the Project Manager(s) and the Technical Lead, the Senior BMC Remedy Engineer will perform duties such as the following:

*Implement IT Service Management system(s) based on agreed technical requirements, and in coherence with the system architecture;

*Work with the relevant parties to ensure the IT Service Management systems are configured and aligned to the SMC processes;

*Work with the relevant parties to facilitate the IT Service Management application(s) an system(s) security accreditation;

*Provide support to the Technical Lead in ensuring technical coherence across multiple development streams;

*Develop Build and Configuration documentation of the ITSM system(s) and provide support in the development of Testing and Training documentation;

*Provide support in the testing phases of the ITSM system(s), including but not limited to Factory Acceptance and User Acceptance Testing events;

*Provide support in both the preparation and during the Transition to Operations of the new ITSM system(s) post Go-Live, including handover activities to the Operations Team.

Skills and Experience

Essential qualifications and experience:

*A university degree in Engineering or related discipline; alternatively, 5 years of equivalent experience;

*A minimum of 3 years recent experience in BMC Remedy ITSM Suite development (version 9.1 and higher).

*BMC Certified Professional qualification required;

*A minimum of 2 years recent experience in BMC Discovery (version 11.x and higher).

*BMC Certified Professional - DSM required;

*ITIL 2011 Foundation Certification required;

*Fluency in English (listening, speaking, reading and writing); the work, both oral and written, is conducted in English;

*Experience in BMC TrueSight Operations Management (version 10.x and higher) beneficial, however not compulsory.

Technical Skills

*Extensive experience installing BMC Remedy ITSM Suite (9.1 and higher) in both single and multi-tenancy, and in a highly available and redundant environment;

*Extensive experience configuring and customising the Remedy ITSM suite to align to an organisation's business processes based on the below ITIL processes (at a minimum):

*Incident Management

*Problem Management

*Request Fulfilment

*Change Management

*Release & Deployment Management

*Service Asset and Configuration Management

*Strong experience gathering, preparing, and loading foundation data into Remedy ITSM;

*Experience configuring Approval Center and approval chains;

*Extensive Knowledge and experience installing and configuring Remedy Atrium CMDB;

*Knowledge and experience integrating MS SCCM with Remedy Atrium CMDB;

*Experience in deploying and configuring/customising Remedy with Smart IT;

*Experience in deploying and configuring/customising Digital Workplace;

*Experience in deploying BMC Smart Reporting and on-boarding users into the application;

*Experience building custom reports in Remedy Smart Reporting;

*Extensive experience installing BMC Discovery (version 11.x and higher) and configuring discovery jobs for different asset types;

*Knowledge and experience configuring CMDB reconciliation and normalisation jobs;

*Experience building Remedy ITSM on Microsoft technologies (Windows server 2012 R2 and MS SQL Server 2012 and above versions);

*Understanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle).

Soft skills:

*Working well as part of a dynamic and multi-cultural team;

*Being able to participate in and support meetings with various stakeholders;

*Ability to work independently and manage multiple tasks simultaneously.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.