Lotus Notes Administrator (SC cleared)

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Our Client is looking for an experienced SC cleared Email (Lotus Notes) Administrator within the Information Technology function. The function is responsible for the delivery of email services to all divisions to successfully enable operational business and operational delivery.

The Email Administrator is accountable for supporting the day-to-day Lotus Notes environments. The successful candidate shall support the management, operation, improvement, maintenance and performance reporting of Email Services. They will be operationally focused and will support the optimal use of application technologies to reduce risk and maximise customer engagement, both internally and externally.

Main Duties

- Provide day to day support for the Email Service (Lotus Notes)

- Support the troubleshooting of all related service issues and make recommendations regarding their resolution.

- Adhere to Service quality levels, supporting diverse and complex customer service events.

- Support incident and problem resolution and change management of the service efficiently and effectively following the agreed and documented processes.

- Maintain system documentation and support procedures and rota/cover arrangements.

- Support the development and implementation of key service level agreements (SLAs).

- Perform daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.

- Ensure backup schedules & data retention and period maintenance are aligned.

- Support effective Asset Management and license compliance and system vulnerability management as required.

- Adhere to all the relevant and applicable policies and procedures in the department.

Desirable

- Experience of SharePoint technologies and methodologies.

- Knowledge of virtualized server architecture (MS Windows OS 2008/2012/etc.)

- Knowledge of mobile email technologies (iPhone, Mobile Iron)

- Knowledge and experience of project and service delivery disciplines and project lifecycle experience, user support & training experience.