VIP Support Team Leader

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We have an urgent requirement for a hands on VIP Support Team Leader to oversee a team of 4 coordinating and allocating work as well as dealing with escalations. You will also be responsible for providing hands on support to executive level users.

Essential experience includes:

* Demonstrable experience in a Team Leader position managing permanent and contract resources

* Hardware support (handset, mobile devices/monitor/keyboard/mouse/Software support)

* Windows Desktop Operating Systems, such as Windows 7, 32 & 64 bit as well as Proven knowledge and experience with using and troubleshooting Microsoft Office

* Networking knowledge ego LAN/WAN Networking, TCP/IP, DNS, DHCP etc….Audio Visual Room Support (presentation on screen online sharing via Skype/WebEx

* ITSM tools e.g. Servicenow, Remedy, Hornbill, Sunrise, Landesk(preferably 2 tools)

* ITIL V3 Foundation as a minimum requirement

* Skype/Cisco Productivity tools/Surface Hub

* Desktop/Thin Client Hardware

* VMWARE Horizon View Print Server/MFP Printers

* Understanding of TCP/IP and popular networking topology's

* Mobile devices configuration

* Excellent customer experience to work with the organization Senior Management