Service Desk Analyst / Helpdesk

This job has now expired please search on the home page to find live IT Jobs.

Service Desk Analyst / Helpdesk Support

A support position has arisen with a major organisation in Leeds. This is mostly 1st line, with some 2nd line duties

Experience:

- Logging and Managing support calls

- Using a Service Desk toolset to manage Incidents and Requests effectively.

- Ensuring Incidents and Requests are resolved within current SLAs and where possible at first contact

- Pro-actively keeping users updated with the progress of Incidents/requests

- Working knowledge of supporting various platforms/systems including Office 365, Windows 10, Active Directory account administration, remote access tools

- Ensuring Daily / Weekly Checklists are completed and ensure any issues are escalated

- Providing desk side support for the Leeds office and occasional travel to support other sites in the UK and Ireland as the need arises

- Providing remote support to users via remote access tools

- Contributing to on-going service improvement initiatives, and occasional project work

- Providing support to other IT processes (Problem Management, Change Management, Major Incident)

- Producing Service Desk documentation (advantage)

Other Skills:

- Self-motivated and Proactive

- Customer focused approach

- Excellent verbal and written communication skills

- Ability to work effectively on your own as well as part of a small team

Apply NOW!