Field Engineer / Desktop Engineer

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The successful candidate will be part of the Field Support Team responsible for Incident Management, Technical support of a wide range of hardware and software technologies and Field Support at sites across Norfolk and Suffolk.

This will include:

* Hardware, software, local infrastructure and telephony

* 'Break-fix', service requests, 'how do I', general advice, instruction and explanation

* Support will include trouble-shooting and diagnostics of complex problems, and performing root cause analysis

* Support will be 2nd line in nature, but 1st line maybe required dependent on demand

* Build, install, and removal of PCs and associated hardware. This is driven by the Service Request process and/or the continual refresh of the desktop estate.

* Active Directory administration

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Essential Skills include:

* Support of hardware/software issues within desktop environment.

* Sound knowledge of basic networking principles, Active Directory, SCCM

* Excellent IT skills required and ability to an ever changing environment by learning and developing new technical skills.

* Excellent communication skills both working with large and diverse audience.

* Able to prioritise workload

* Windows 7 through to 10

* Full driving licence, Ability to travel

Desirable skills include:

* Routers, switches, VPN, Skype

* Experience in troubleshooting exchange/outlook issues. Mobile configuration

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.