Desktop Support Engineer (SC)

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My client urgently requires a Desktop Support Engineer to work from the clients delivery centre in Lancashire.

Role Description

This role is suitable for an engineer with good Windows desktop support experience.

Overall Role Purpose

Good Analytical and troubleshooting skills i.e. can own and run an issue with minimal intervention from others ensuring all relevant parties are informed in a timely manner.

Key Accountabilities and Responsibilities

· Troubleshooting / provide solution(s) to desktop Incidents/problems.

· Technical Learning.

· Learning on the Fly.

· Dealing with Ambiguity.

· Prioritising and managing several open cases at one time.

Typical Outputs and Deliverables

· Troubleshooting/provide solution(s) to desktop Incidents including the following;

- Windows 7, Windows 10

- SCCM

- Profiles

- MS Office Applications

- Security managed via Active Directory & RSA 2FA

- Software / App management

- Hardware diagnostics across Desktops, Laptops, Tablets & Mobile Phones

· Management of incidents within the ticketing system and keeping the customer updated on progress Work to SLA thresholds for incident(s) and problem(s)

· To work closely with internal teams

· Installation and configuration of new equipment / software

· Create, manage and evolve polices, processes and procedures

· Self Development.

· Adhering to internal business processes.

Key Attributes

· Strong troubleshooting skills and experience of windows operating systems

· Troubleshooting desktop issues

· Management of incident / problems

· ITIL- must understand principles

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.