2nd Line Support Engineer (SC)

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My client urgently requires a 2nd Line Support Engineer to work from the customer site in Edinburgh.

Day to Day Duties & Expectations:

> Resolving incident tickets, requests, stock requests.

> General issue troubleshooting and assistance of the workforce there.

Candidate Skills & Experience in detail:

> Good level of customer engagement experience as they will be based full-time on customer site and the sole presence of Computacenter.

> Will also need to have experience of Office365 and Windows10

Technologies & Applications used:

? Office 365, ServiceNow. ITSM.

Team size or working alone?:

> Working alone physically, but will have wider engineering and service management team they will engage with remotely

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.