Problem Analyst (SC/DV)

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My client urgently requires a Problem Analyst to be based on the customer site in Milton Keynes.

The successful candidate will be managing all Problem Investigations from commencement right through to resolution.

Roles & Responsibilities

*Drive and control Problem Management investigational activities

*Ensure problem records are kept up to date with clear concise information which easily explains what current investigational steps are talking place

*Developing and maintaining the Problem control process

*Prioritisation of workload using Severity guidelines

*Efficient at managing 30+ problems record activities at any one time

*Monitoring and recommending changes to the effectiveness of the Problem Management processes.

*Manage peer to peer relationships with suppliers and resolver

*Strong Interpersonal and communication skills

*Competence in running and controlling problem investigation conference calls and meetings

*Good understanding of technical terminology and the ability to translate that terminology into simple English

*Adherence to process

*Manage own workload and understand escalation process

*Proactive, efficient, driven and understands the importance of delivering a good level service to the customer.

*Identify areas of Service Improvement for the customer

*Drive and focus on Incident reduction

*Sound understanding of trend analysis

Key Requirements

*Extensive problem management experience in a multi-disciplined technical department.

*Experience in trend analysis and proactive problem management

*Proven track record of problem & error control

*Extensive experience working in large scale enterprise environments

*Good communication skills and people relationship skills

*Excellent Excel skills

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.