Service Management Support Officer

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The purpose of the post is to:

1.Examine ways of making efficiency savings within the DIS function particularly in terms of the PC/Laptop estate, mobile phone estate, software licencing and general DIS telecommunications infrastructure

2.Re-engineer existing processes and procedures and analysis of business data.

3.Production of appropriate business cases presentation to senior offices leading to implementation of new services.

The successful candidate will have:

*Excellent communication, interpersonal, organisational and customer care skills;

*Technical experience in relation to ICT infrastructures and provision of ICT services.

*The ability to exercise initiative in all areas of work and be able to work in a detailed and methodical manner;

*The ability to prioritise own workload and work quickly and accurately to exacting deadlines;

*The ability to organise, present and publish information effectively;

*A flexible and responsive approach to changing circumstances in the work environment;

*The ability to use a range of modern office software effectively (e.g. Word, Access, Excel, SharePoint);

*An awareness of project management principles;

*Experience of working in a large department, with multiple functions (preferably within the ICT area).

*Experience of following laid down processes and working to quality standards

*Creative approach to identifying solutions

*Can do, will do customer focussed attitude

*Appreciation of the work required to maintain a service improvement culture.

Specific duties include:-

*Working with technical ICT staff, technical and non-technical customer representatives and general users of ICT to identify and realise savings and efficiencies ensuring that an effective audit trail is maintained throughout.

*Creating and maintaining an electronic database of ICT specific product/licencing information.

*Maintaining and updating service ICT component information.

*Production of suitable business case documents outlining proposals which include input by various stakeholder groups

*Presenting and communicating management information as required which will include publishing on Intranet and SharePoint sites.

*Using available resources to gain an up to date knowledge of any relevant IT field or subject.

*Providing excellent customer service, including technical advice and guidance on all matters bearing on the successful use of ICT products and services.

*Helping customers to clarify their service requirements.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.