DV Cleared EUC Analyst

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DV Cleared EUC Analyst

Outside of IR35

Milton Keynes

6 Months+

£200 per day

My Government client require an EUC analyst who will primarily focuses on providing on-site, desk-side and remote technical support for an End User Technology environment, this will include builds, maintaining hardware and fixing technical problems as quickly as possible. They provide first time resolution by troubleshooting and diagnosing or escalating faults (or both) to senior team members, incident managers and problem managers to investigate and resolve.

Monitoring the call queue is essential to the daily tasks. This will include working independently, prioritising incidents and requests. The ability to resolve problems with supervision, professionally and efficiently is also a necessity.

Essential:

*Experienced in the creation of Knowledge Based Articles, and training of users with the ability to communicate clearly at all user levels

*Experienced in working with Secure Mobile Technologies including the handling and management of Cryptographic material and associated Security Procedures

*Experience across a full range of Windows Client and Office suites, including Windows 7, 8.1 and 10 - MS Office 2013, 2016 and Office365

*The ability to work as a key member of the EUC Team and to be part of a service team striving to achieve exemplary service

*Knowledge of Virtual Private Networks

*Experience in working alongside many aspects of the ITIL3 environment such as production, problem & change management, and quality assurance.

*BTEC qualification or equivalent in IT related subject.

Desirable:

*Proficiency with traditional networks and mobile networking technologies

*Good working knowledge of certificate based authentication

*Good working knowledge of EUD build process, automation and streamlining

*Knowledge of encryption devices and protocols

*Experience in working alongside many aspects of the ITIL3 environment such as production, problem & change management, and quality assurance.

*The ability to create and support Operational Process documentation, for use across the business

*Knowledge of Active Directory, Group Policy, SCCM, SCEP, WSUS, McAfee and Ivanti Endpoint Security Suite

*ITIL Foundation V3 Certification, Microsoft MTA/MCSA

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. By applying for this job, you confirm that you have read and agree to our privacy policy which can be found on our website at lainternational.com/cm/privacy1.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015