SAM Administrator
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Purpose of the Team/Role
The Software Asset Management Administrator will be engaged with the end to end software lifecycle including: procurement, maintenance, and utilization of software applications. The role will support the Software Asset Team Manager in providing a global process across all regions.
Key Deliverables/Responsibilities
*Provide input to the Software Asset Management life cycle; including analysing and redesigning Software Asset Management processes, software requests, license pooling/checks, and deployment
*Maintain the catalogue and cost management processes for all software assets
*Maintain all cost models relating to software assets
*Support the integration of the License Management Tool (and surrounding processes), with the IS delivery systems and services
*Raise and manage software purchasing orders through their lifecycle (including 'Goods Receipting')
*Verify supplier invoices against purchase orders
*Liaise with suppliers to request quotes (and maintain appropriate supplier records)
*Identify and advise management and technical teams on license entitlements derived from software deployed
*Support the "Audit, Risk and Compliance" function team through the regular audit process
*Provide report information on software/licence counts, metrics and usage, as well as provide input on terms that impact licensing
*Maintain the license inventory and perform software harvesting based on usage
*Assist with license related questions/issues
*Ensure 100% customer satisfaction and client focus
*Manage incidents and requests according to defined SLAs - ensure 100% adherence to RFS & INC Best Practice guidelines
*Update, formalise and review processes defined in the IS Business Management System
Experience Required
Essential:
*Experience of working within ITIL aligned Service Management organisation
*Experience of working in Software Asset Management
*High level of proficiency and knowledge of IT Asset Management and enterprise procurement processes
*Experience of implementing process change
*Excellent analytical and communication (both verbal and written) skills
*Proven experience of data analysis and good numeracy, analytical and reporting skills
Desirable:
*Qualification in Software Asset Management
*Working knowledge of Service Now
*Supplier relationship experience
*ITIL V3 Foundation Accreditation
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.