1st Line Support Engineer

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1st Line Support Engineer

Bristol

£18,000 - £21,000 Plus Cycle to Work Scheme, Massages, Fruit Baskets, Beers & Ciders, Curry Nights, Table Football, Ping Pong, 22 Days’ Holiday (rising with service) + Christmas Shutdown

If you have great customer service skills and a passion for problem-solving, this is a brilliant opportunity to develop your career with a forward-thinking and pioneering company.

Our client is a leading software provider that creates products for the construction and field service industry. They are now seeking an enthusiastic 1st Line Support Engineer to join their growing and friendly team.

Working within a sociable, open plan office in a vibrant area of Bristol, you’ll have the chance to help maintain our client’s reputation for providing brilliant technical support. You’ll participate in important office discussions (usually regarding American football, storm troopers and cats) and gain exposure to their wide range of innovative products.

What’s more, you’ll have access to a whole heap of wonderful benefits, including office massages, beers, ciders, fruit, cake, regular social occasions and a whole week off at Christmas (on top of your holiday allowance).

As a 1st Line Support Engineer, you will be responsible for providing a high level of software support to customers via the telephone, email and live chat (our client uses Zendesk).

Using your exceptional communication skill, you’ll ensure that customers are provided with a high level of support for the products they have purchased.

As our client offers a wide range of products, each call you handle will be different. So, if you’re looking for an interesting, challenging and varied role, this is a brilliant opportunity to push your technical skills to the next level.

Interested? To be considered for this role, you must have:

- A strong technical understanding of Windows

- Strong troubleshooting and fault-finding skills

- The ability to work as part of a busy team and build positive relationships with customers

- A proven analytical approach to troubleshooting

As a 1st Line Support Engineer, you must have fantastic communication, organisation and problem-solving skills, as well as a highly motivated and proactive approach.

Please note, our client is not able to offer relocation support or sponsorship.

To apply for the role of 1st Line Support Engineer, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: 1st Line Support Engineer, Software Support Engineer, 1st Line Support Technician, IT Helpdesk Engineer, Helpdesk Support Engineer, Junior IT Support Engineer, Service Desk Technician, Helpdesk Technician, IT Support.