Service Delivery Manager - Microsoft
||£45000 - £55000
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Millions of passengers around the world rely on Swissport’s ground and cargo handling services. Join us in this lead role within our IT support team and you’ll make a big impact on the technology at the heart of our business and the delivery of excellent services to our customers.
As our Office 365 Global Service IT Delivery Manager, you’ll make sure our systems run smoothly and our business teams get the most out of O365.
Planning and right-sizing hardware and licences, you’ll drive innovation and optimisation across our O365 services and platforms. This includes everything from SharePoint and OneDrive to PowerApps and Skype for Business/S4B.
This exciting challenge will involve managing suppliers and monitoring service providers to ensure quality services within SLAs. An influential leader, you’ll also help to plan, deliver and handover projects to meet our changing tech needs. Your varied role will involve delivering 1st and 2nd level support to our global service desk and providing up-to-date instructions and documentation.
A strong customer focus, a real passion for tech and ideally O365 and Microsoft certification
Wide-ranging IT experience, including Office 365 implementation and platform maintenance
The drive and motivation to continually improve our operations and your performance
Excellent communication, negotiation and relationship building skills
Fluency in English with preferably a degree or equivalent.
The world's largest provider of ground and cargo handling services to the aviation industry, we handle 250 million passengers and 4.3 million flights a year. We’ve a team of around 65,000 people in 48 countries across five continents. Dedicated to providing our customers with tailor-made solutions and brilliant experiences, our success is based on People, Partnership and Professionalism.
If you share our passion for technology, growing our business and exceeding the expectations of our clients, we can offer you a rewarding career with a difference.
An equal opportunity employer, we make our hiring decisions based on business needs and the best talent available. We don’t discriminate on the basis of any protected category. Offers of employment may be subject to criminal record and other background checks.
To find out more and to apply, please click the APPLY button.