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Head of Application Support/ IT Experience
Premium Job From HCAHealthcare
Recruiter: HCAHealthcare
Listed on: 28th February
Location: London
Salary/Rate: Competitive plus great benefits including free healthcare!
Salary Notes: Competitive plus great benefits including free healthcare!
Type: Permanent
Start Date: ASAP
Reference: HCE_expired
Contact Name: Tim Black

This job has now expired please search on the home page to find live IT Jobs.

We’re seeking a savvy and experienced individual become our Head of Clinician IT Experience. You’ll manage the day-to-day Service delivered to the Clinicians across HCA Healthcare UK, oversees the work of the Clinical Service Delivery Managers, develops application support, maintenance plans and implementation strategies to meet the application needs of division computer users. The role leads our clinical imaging team, with direct ownership over the strategic vision and execution for Radiology PACS and Cardiovascular Information Systems. Finally, the role will also lead our Consultant Services organisation, designing a strategic vision and execution path for a friction-less experience for all consultants leveraging HCA’s IT platforms.

The role focuses on creating the best experience possible for our Clinicians and interacts regularly with corporate, facility and executive leadership teams as needed in relationship to technical and customer support issues.

As part of the business scope you’ll:

Owns the strategic vision for the way our clinicians experience and consume IT services
Develops support mechanisms for all applications that impact the clinician experience
Builds key relationships with Consultants and Service Line leaders
Leads multiple, clinician facing teams
Chair and participate in Consultant Steering Committees and Boards

Duties include:

Delivers the best Clinician User Experience possible;

Ensures development and service delivery of all products, services, and resources within the HCA Clinician IT Experience organization. This includes responsibility for ensuring the appropriate level of support for the ongoing functionality of the systems.
Owns and develops the overall Clinician Experience strategy, including partnering with Senior Clinical Leadership from across the organization on the alignment of the IT strategy with the clinical excellence agenda.
Maintains a leadership role in setting service direction and ensures standards and policies are maintained and compatible with HCA standard information systems architecture, tools, policies and procedures
Communicates regularly and is highly visible to key clinicians and steering groups at the Corporate office and the facilities
Develops consistent and effective means of business continuity and disaster recovery for all clinical applications that are aligned to the business priority.

Drives the Consultants user experience;

Owns, Develops, and Executes the strategic plan for all systems, platforms, and touch points within the consultant journey
Own the relationship with senior consultant leaders, including our Chief Medical Officer, Medical Directors, and VP of Physician Services
Work with Consultants to help them understand, interpret, and apply regulatory guidelines for their practices
Seeks to understand the needs of physicians with respect to implementation of Electronic Health Records (EHR) systems
Accountable for the successful deployment of EHR systems to physicians
Provides support and consulting for mobility systems
Build strong relationships between all Consultants and HCA
Identify technologies and installation/support options that will aid consultants in implementing Electronic Health Records (EHRs) in their medical practices
Identifies possible training and system enhancements
Hold education and training sessions with physicians around the use of EHR systems
Partner with consultants to aid in the development and implementation of innovative technology solutions that improves their workflow and efficiency
Lead an IT Consultant Steering Committee to help drive new solutions to solve consultant challenges

Team Management;

Leads personnel management activities, including performance management and career development activities
Sponsors efforts to develop core competencies, processes, and disciplines. Supports sharing of best practices
Participates in activities to improve departmental and organizational performance. Develops benchmark measures to evaluate productivity within the Clinician IT Experience team.
Leads financial management activities, including the creation and maintenance of the Clinician IT Experience budget (capital and operational)

Service Delivery;

Manage the vendor and commercial relationships with our EHR system vendors
Partner with external vendors of EHR systems to provide solutions and support options to physicians
Ensures integration of EHR systems with HCA’s many platforms and services
Maintains a leadership role in setting service direction and ensures standards and policies are maintained and compatible with HCA standard information systems architecture, tools, policies and procedures
As a member of the HCA UK IT&S SMT team, is responsible for participating in the development and implementation of the Information Services Strategic Plan
Participates in activities to improve departmental and organizational performance. Develops benchmark measures to evaluate productivity.
Interacts with leadership teams, as needed, in relationship to technical and customer support issues

Requirements:

Bachelor’s degree required, preferably in Information Systems or a related field. An advanced degree in Information Systems, Business, Planning, or related field is a plus
Strong understanding of business intelligence, data management, application support, development, and customer service principles
A clear understanding of computer systems and corresponding support requirements
Strong written, verbal, and presentation skills
Strong leadership skills, personal drive and ability to see projects through to execution in a matrixed, corporate environment is required
Advanced reasoning, math, and language skills should be performed at advanced levels
Extensive demonstrable experience in an IT environment with project management experience
Excellent Service Delivery and User Support experience
Direct supervision or staff development experience
Demonstrated knowledge and skills in multiple technology disciplines
Demonstrated critical thinking and decision-making skills
Strong interpersonal skills