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Software and Service Field Applications Engineer
Premium Job From SciEngines
Recruiter: SciEngines
Listed on: 28th February
Location: Abu Dhabi
Salary/Rate: Competitive
Salary Notes: Competitive
Type: Contract
Start Date: ASAP
Reference: TJ09865_expired
Contact Name: SciEngines

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Software and Service Field Applications Engineer

At SciEngines GmbH, we believe that security and privacy are important. We enable our customers to utilize state of the art massively parallel computing architectures to recover, discover or forensically lift the lid on most of today's commonly utilized encryptions. We are passionate about bringing security and peace of mind to an increasingly connected and encrypted world.

The role of a SciEngines GmbH Software and Service Field Applications Engineer (FAE) will be to help our customers successfully utilize SciEngines' Software and Hardware products to achieve their program goals in a timely manner. The primary focus of this role is to support customers in emergency cases and document required information for Engineers in the main facility.
Typical service support activities include technical discovery, answering questions of customers, component exchange in case of broken components.

The FAE is also responsible for post-sales, support activities including: product support for general product usage, technical issue documentation and communication to the mother company personnel, installation of updates and therefore resolving and managing issues reported by customers.

This is a 12 month contract and due to legal restrictions, we need an engineer who is either a national of UAE or has otherwise permission to work within the UAE (specifically Abu Dhabi). A native level of Arabic is necessary to fulfil our customer needs.

-Answering customers' questions
-Providing on-site support for SciEngines GmbH Software products
-Telephone support.
-Troubleshooting customer problems
-Utilizing detailed knowledge of SciEngines GmbH Software's technology to supply solutions for the customer's problems

Required Skills
-Basic SciEngines utilities training (provided for free)
-Advanced SciEngines crypto utilities training (provided for free)
-General Linux utilization and Administration skills
-Excellent written and verbal communication and listening skills
-Excellent problem-solving skills
-Ability to learn quickly and to understand code written by others
-Ability to quickly identify and acquire information necessary for solving problems
-Ability to prioritize multiple concurrent issues and follow through to closure
-Ability to work with minimal supervision
-Ability to install linux software on linux systems

Preferred Skills
-Linux operating systems experience, usage and administration
-Experience with general linux development and administration tools

Educational Requirement
-Bachelor of Science degree in Computer Science, Electrical Engineering, or Mathematics, Trained or educated Administrator.

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