Service Implementation Analyst

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Service Implementation Analyst - Initial 6 months - Bristol

Service Implementation Analyst required to join a multinational telecommunications company based in Bristol on an initial 3-month contract with the view to extend.

Role Purpose

The primary purpose of the Service Introduction team is to act as a 'gatekeeper' to ensure that new technology and services are introduced and decommissioned in a co-ordinated and supportable way in order to minimise the potential impact to the customers and IT network.

Key Responsibilities:

* Attend relevant Project Fora to identify key projects, system enhancements, new products and services that require support to land safely in Operations. Produce look ahead report.

* Collate and manage Operational and Non Functional requirements such as sourcing, funding and scheduling of training to meet business needs; production of Operational Support Model and gathering alarm and monitoring requirements through delivery and to acceptance

* Deliver effective evaluation and agreement of solutions and services between design, build, operational and support areas

* Maintain detailed operation plans and liaise proactively with affected parties to ensure that delays, risks or issues are escalated and resolved in a timely and effective manner. Produce appropriate reports to communicate operational readiness to Stakeholders.

* Lead activities such as infrastructure implementation, in-live testing, migration planning, connectivity design reviews, back-out and contingency plans to ensure the effective delivery of quality, stable, resilient and supportable services and platforms to the operational areas

* Proactively liaise with stakeholders both internal and external to the projects, ensuring standard framework and best practise methodologies are used at all times

* To operate in a politically detached manner when assessing system or service problems, so that upon completion, feedback can be given to senior management objectively.

* Ability to multi-task - delivering multiple projects, at various project stages, concurrently without impacting their time to deploy

* Communicate clearly and logically to avoid misunderstandings, particularly during high stress situations e.g. risky and complex deployments

* Challenge others, at all levels, to ensure all operational concerns are fully considered when making decisions

Key Skills

* A good understanding of mobile telecommunications networks, equipment technologies and services

* Experience of senior level communication and managing the expectations of internal customers

* Well-developed technical skills in both Networks and IS/IT environments

* Experience of working with cross functional teams

* Ability to handle a range of projects concurrently and manage in a fast moving environment

* Experience of delivering large and complex projects

* Experience of using MS Word, Excel and Project

* Excellent planning, organisational and communication skills

* Good knowledge of telecommunications and IT operating procedures

* Ability to handle a range of projects and manage in a fast changing environment

* Good communication skills and an ability to handle conflict situations

* Commercially aware, with an understanding of matters relevant to the wider business

Desirable Skills

* Experience in a high-profile project / solution delivery role

* Extensive business and risk analysis experience

* A good understanding of mobile network infrastructure

* The knowledge to liaise with technical design and deployment teams in an advisory capacity

* A Project Management Methodology certification (e.g. PRINCE2, APM) would be advantageous

If this role is of interest to you please submit your CV in the first instance.

Rachel Adati-Kumi

0161 924 1422