Network Engineer

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Network Engineer

Market Rate (initial 6 months)

Portsmouth

Responsibilities:

*Manages the Network Support Incident queue ensuring timely resolution of incidents to drive KPI target adherence, working with suppliers where necessary, effectively escalating critical incidents and participating/leading in major incident resolution.

*Lead/participate in the delivery of AOP Projects and/or significant RFC's in line with the clients Project methodologies.

*Act as a key member of the team for Network incident related activities including actively knowledge sharing and implementing best practices within the team.

*Maintain accurate and meaningful records relating to incidents to enable full audit analysis and problem management, as well as ensuring that a consistent approach to incident handling is maintained.

*Undertake incident lifecycle reviews to improve the efficiency of incident detection, diagnosis, repair and restore.

*Work closely with the Problem lead to identify reactive and proactive problems, analyse root cause and reduce incident volume.

Skills Required:

*Intermediate Network support experience, Cisco CCNP qualified or studying towards a Cisco CCNP.

*Experience in an ITIL IT support environment. ITIL Foundation certification is desirable.

*Facilitates continuous improvement processes to effectively identify improvement opportunities

*Develops back out/de-installation or contingency procedures and approach

*Defines system installation strategy (e.g., cut over and parallel)

*Executes deployment tasks without supervision

*Describes architectural complexities and factors them into decisions and recommendations

*Coordinates with other teams as necessary to complete necessary tasks to provide systems support (i.e., test, deployment, release management activities, training and disaster recovery)

*Uses facilitation tools (e.g., handouts, overheads and flip charts) in meetings to increase effectiveness and efficiency

*Facilitates remote meetings effectively via conference calls and/or Live Meeting

*Makes adjustments to content, mode and style of communication to enhance relevance and audience comprehension, both in preparation of content and during presentations

*Designs and develops effective presentations to convey complex topics, influence an audience and facilitate decision making

*Solicits feedback on own communication style from others and responds to it by tailoring style accordingly

*Has a good appreciation of the wider field of IT outside own specialisation and understands how own role relates to other IT roles and to the employing organisation as a whole.

*Has a systematic, disciplined and analytical approach to all work undertaken.

*Demonstrates effective oral and written communication ability covering all routine activity and contacts.

*Is able to absorb rapidly and apply new technical information as required.

*Resolves medium to complex issues/incidents and ensures priority resolution including on call support as needed

*Identifies need to improve infrastructure software and hardware performance and recommends modifications

*Manages the complex relationship between infrastructure hardware and software and analyzes the relationships between infrastructure software and various operating systems, layered products and application software to determine compatibility

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.