1st Line IT Support Technician

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1st Line IT Support Technician (Fixed Term)

IT Support / 1st Line / Software Support / Permanent / Sutton Coldfield

Our nationally recognised client has been established for over 12 years in Sutton Coldfield and is looking for a 1st Line IT Support Technician to join their IT team.

Key responsibilities:

To work in a dynamic and fast-paced environment with an agile and flexible approach, providing 1st line contact technical support to customers and third party contractors, whilst ensuring high standards of customer service and accurate notes are intact. Contact will be via email, telephone and live chat and there is use of the internal ticketing system. Issues will need to be prioritised and dealt with quickly and appropriately with initiative.

Key skills required:

*Proven software support experience or experience within a busy call centre environment.

*The ability to work in a pressured environment dealing with challenging customers at times, taking on large amounts of information such as bespoke software, and multitask with high workloads and moving targets.

*The ability to troubleshoot, think laterally and question situations before escalating or delegating issues.

*Be an excellent communicator (written and verbal), with a flexible working style and attention to detail, and the ability to work with initiative.

*Excellent interpersonal skills with the ability to liaise effectively in a professional manner.

*Flexible approach with excellent time management, planning and organisational skills.

*Experience of ITIL and reports such as SQL or Crystal is also advantageous.

This is a great opportunity to join an established organisation during an exciting period of development. The salary on offer for this position is £18,000-£19,000.

A competitive benefits package is also on offer including:

-Pension Plan ( 5% employer contribution, 1% employee contribution with options)

-Health cash plan

-22 days annual leave

-50% cash back on seasonal train/bus tickets for your travel to and from work

-Childcare voucher scheme

Please apply ASAP with a copy of your CV to be considered. This position is subject to an enhanced Disclosure and Barring Service check upon offer of employment.

IT Support / 1st Line / Software Support / Permanent / Sutton Coldfield

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.