Infrastructure Server and Network Engineer

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Main Accountabilities/Measured On:

* Customer satisfaction with solution delivered (business customers and partners, end users)

* Delivery of solutions on time, within budget and according to business case

* Quality of service: achievement of agreed Operational/Service Level Agreement (O/SLA)

* Percentage usage of the solution by the business

* Successful implementation of solutions within the business

Main Tasks & Responsibilities:

* Act as the system design authority for McAfee EPO platform, managing the platform and application module lifecycles

* Provide support escalation for ePO platform and related component serious and major incidents.

* Assist countries with W7 to W10 migration, including application compatibility and Group Policy design.

* Coordinate platform changes with local IT Production and SDM (business application owner) teams.

* Guarantee all work is compliant with internal and external audit requirements and complies with financial and legislative requirements (e.g statutory, reporting, tax, …)

* Define solutions according to the agreed SLAs and ensure that the solutions are technically robust and fit for purpose.

* Define and set OLAs as required to build and operate the solution; own the continuous improvement of solutions

* Work with the team to ensure the solutions are fully integrated and designed according to specifications and group standard Use continual improvement processes based on strong management information to drive service improvement

* Take into account future requirements from IM quality management covering end-user feedback

* Ensure the solution and underlying services are properly described in solution, service and product catalogue

* Contribute to the development of business cases through the provision of solution options, indicative costs and work effort estimates

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Management Responsibilities & Decision Power:

* Design approach and creation of function, non-functional and technical design details in alignment with architecture

* Release upgrade cycle for a solution

Personal Attributes:

* Strong team player

* Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work

* Experience with and sensitivity for different cultures

* Ability to act under strong pressure and to manage efficiently crisis situation

* Creative and analytic approach

* Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense

* Experience and thorough knowledge of technologies required for the solution in his scope

Professional & Leadership Experience:

* Strong knowledge of McAfee antivirus and encryption, or similar tools.

* Solid experience of Active Directory administration and Group Policy management.

* Strong 3rd/4th level support of Windows desktop OS (Windows 7 and Windows 10).

* Solid experience of Windows 7 to Windows 10 migrations (including OS update process).

* Knowledge of scripting tools: VB/KiX/Powershell.

* Knowledge of Office 365 services (online tools and client suites).

* Knowledge of client hardware devices (laptop/desktop, mobile and peripherals).

* Excellent communication, meeting and presentation skills.

* Strong organisation and time management skills.

* Experience in working in a Global Company.

Education & Training:

* University degree preferably in a business or technical subject or any comparable education.

* ITIL 3 certification

* Project management education and experience a plus

* Up to date technical certification for required technologies.

Minimum Requirements:

* Willingness and ability to travel

* Good to excellent command of English.

* Any additional language is an advantage especially French, Spanish, German, Italian or Japanese

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.