Mac / Windows Technician

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Due to expansion, a Mac and Windows Technician is required to join this Managed IT Services company.

As a Mac and Windows Technician, you will be responsible for providing a high standard of support at all levels to clients assisting with hardware and software issues via phone/email and helpdesk system as well as carry out pre-configurations, rollouts, and migrations both on and offsite. To be successful in this role you will be an effective communicator with strong customer service skills.

You will demonstrate leadership and have a passion for IT with a willingness to learn and desire to become part of our friendly, efficient team. You will need to be able to be competent at supporting macOS and/or modern Windows operating systems and good knowledge of either Office 365 or G Suite would be preferred.

Duties:

- To provide all levels of technical support; answering support queries via phone/email and helpdesk system.

- To maintain a high degree of customer service for all support queries.

- Respond to queries from clients and help them resolve any hardware or software problems.

- Maintain a log of any software or hardware problems.

- To document site infrastructures.

- Assist with benchwork and pre-configurations of hardware - workstations, laptops, VOIP phones

- Maintain and monitor client servers and infrastructures.

- Assist with client migrations to either Office 365 or G Suite.

- Assist with migration of client data away from traditional File Servers to solutions like O365 or G Suite.

- Work at customer premises assisting with technical problems and installations.

Requirements (please do not apply if the profile does not fit):

- Proven helpdesk / IT support experience.

- Excellent customer service and communication skills.

- MUST have an excellent understanding of macOS and/or Windows 7/8/10.

- Be willing to work with multiple operating systems macOS and Windows 7/8/10.

- Linux experience would be advantageous.

- Web hosting experience would be helpful - cPanel.

- Experience with either O365 and/or G Suite.

- To enjoy all things tech.

- Have a car and driving license (expenses will be paid).

Benefits:

- Genuine opportunity and encouragement to build your skills and career within the IT industry.

- Ongoing training and development in a supportive and dynamic environment.

- Have the opportunity to work within a modern and like-minded team.