SC Cleared 3rd Line Support Engineer
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SC Cleared 3rd Line Support Engineer to be based in Newport on an initial 3 Month contract. Experienced working in Windows 7 / 10 desktop environments, knowledge of SCCM, McAfee.
Job Title - SC Cleared 3rd Line Support Engineer
Location - Newport
Rate - £ Market Rates per day
Duration - 3 Months initial
Tasks
Your main tasks and responsibilities will include:
* Resolve incidents and process change requests raised in the Remedy ticketing system.
* To provide problem management and support to 1st and 2nd line teams. Identify RCA of complex issues.
* Maintain desktop client security with software applications such as Becrypt, Bromium, and McAfee EPO.
* Monitor and maintain software updates to ensure Microsoft Windows OS, Microsoft Office and 3rd party applications are kept up to date.
* Maintain and create OS Deployment task sequences and Software Deployment packages.
* Report operational status of services to SDM.
* Create and Import packages for software deployment following defined process.
* Work with project teams to transition project work packages into production.
* Basic Exchange administration.
Skills
We are looking for candidates with the following skills and experience:
* Proven experience as a 3rd line desktop support engineer.
* Windows 7 / 10 desktop environments
* Service Desk methodology i.e. ITIL,
* Scripting skills, specifically PowerShell, is an advantage.
* Proven experience of SCCM Current Branch (or at least SCCM 2012) administration, management and troubleshooting of Software Deployment, OS Deployment, and Software updates.
* Some knowledge of McAfee EPO, disk encryption, and Exchange 2010 is an advantage.