1st and 2nd Line Support

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My client based in London are looking for a second line support analyst on an initial 14 month contract

You will be working in a busy team, of which you will be providing specialist 2nd line support for users across the organisation.

Summary:

Experience 1st line support

Phone based predominantly but will be some email and ticketing

250/300 queries per day for the whole team which is 4 analysts who report into a team lead

Communication skills essential

Generally speaking its phone based support

Includes email and portals (ticketing system) but mostly phone

Extremely busy - Up 250/300 per day for the whole team

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