Footprint Solutions - IT Technical Support Apprentice
||21st December 2017
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This is an excellent opportunity to join an established and growing business. Footprint Solutions are a vibrant software company based in Mobberley.
We are looking to recruit someone with a great attitude and a passion for IT systems. You will work with the Technical Architect and assist in setting up and provide support for web-based services.
Footprint Solutions is a mobile working specialist providing a consultative service to organisations working in housing, healthcare, construction, facilities management and retail.
We listen to our clients to deliver customisable solutions that meet their needs, using a portfolio of intuitive applications to provide a one-stop-shop for mobile working and paperless solutions.
With expertise in services including physical storage, mass document conversion programmes and the implementation of future-proof paperless applications, Footprint is a leading UK provider of mobile working solutions.
With offices in the North West of England and London, we have the knowledge and skills to help organisations across the UK succeed, developing and integrating technologies to deliver results and increased productivity and efficiency.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Take ownership of user problems and be proactive when dealing with user issues
Create and maintain documentation
Assist in configuring and maintaining all software applications for consistent use
Test IT systems prior to release
Assist with implementing changes to system configuration as a result of Change Requests
Carry out a range of tasks to support the Technical Architect
Have an interest in IT, networking and IT infrastructures would really assist the successful applicant
To participate in staff development, appraisal and training as appropriate, including continuous professional development
Provide assistance in setting up web-based services
Provide assistance in setting up the IT Infrastructure
High level of attention to detail
Excellent verbal and written skills
Ability to multi-task and prioritise a varied and changing workload
Able to work as part of a team
Excellent customer skills and telephone manner
Highly motivated and have the drive to succeed
Keen to learn and develop new skills/knowledge
Positive and enthusiastic attitude
Basic knowledge of IT
Passion for IT