Application Support Analyst
||Saunderson House Limited
Based in the City of London, Saunderson House provides a comprehensive financial planning and investment management service to high net-worth individuals, charities and trusts.
The firm, which has ambitious growth plans, was established in 1968 and currently has c£4.7 billion of funds under its advisory management. We have grown rapidly over the last few years and now have 180 employees.
-Manage the day-to-day contract activities and vendor relationships for all relevant applications used by the business.
-Manage upgrade schedules, testing, training and adoption of changes to relevant systems.
-Be the IT Technical Application Subject Matter Expert and ensure efficient deployment within business.
-Provide end-user support for relevant applications, including how to guidance and relevant communications.
-Manage the incidents and issues process, including categorisation and escalation.
-Participate in key change initiatives providing IT Technical Application Subject Matter Expert input and coordinating required changes / developments with relevant vendors as necessary.
Client Service Delivery & Support (Value - Make it Happen)
-To provide support across the assigned application estate and associated platforms and coordinate with internal teams and third parties as necessary.
-Maintain and develop effective processes and procedures for managing the application estate, including KPIs.
-To take ownership for the resolution of incident, problem and service requests. Ensure users are regularly updated on current status activities performed.
IT Services & Change Implementation (Value - Thinking with Purpose)
-Work within an ITIL framework to drive continuous improvements to service and support quality and ensuring agreed vendor and internal SLAs are adhered
-To research problems thoroughly, test and implement solutions, and make recommendations to management and stakeholders
Working as a Team (Value - Working Together)
-To work within project teams helping to ensure the successful delivery of change as it relates to the application estate.
-To be the IT representative for the application estate across the business. Act as an application escalation point and ambassador across IT and the wider business.
Application Management & Documentation (Value - Thinking with Purpose)
-To appropriately manage vendor agreements to deliver effective support and ongoing business relationships.
-To maintain and develop the application estate knowledge base.
-To develop effective support documentation to support users of the application estate.
-To manage and undertake application testing and release processes including the drafting of appropriate release, knowledge and testing documentation.
-To maintain the application estate in a stable, performant and secure manner.
Conduct (Value - Be the Difference)
-To be a brand ambassador for Saunderson House and actively promote all services, our values and behaviours to ensure good client outcomes and meet our conduct responsibilities.
-To ensure technical knowledge is up to date and shared with the team as appropriate.
-To ensure that any CPD requirement is met (if appropriate).
Knowledge and Qualifications
-Knowledge of supporting application technology and its underpinning configuration at varying levels of complexity and business criticality.
-Ideally 3 years+ previous experience within the financial services sector, preferably within a wealth, investment, discretionary or advisory firm.
-Understanding and experience of both on premise and cloud/SaaS based application environments.
-Wealth Management, Portfolio Management, Client Relationship Management, Microsoft Office and SAP application experience highly preferable.
Skills and Attributes
-AbIlity to work on own initiative, unsupervised, and manage time effectively.
-Methodical and structured approach to tasks and activities.
-Good interpersonal skills.
-Excellent communicator, both written and verbal.
-Ability to build, maintain and develop constructive relationships across IT, the business and with vendors.
-Strong attention to detail.
-Remain calm under pressure and delivery focused with the ability to prioritise activities.
-Flexible team player within a small, multi-disciplinary team.
-Possesses drive, demonstrable initiative and a strong work ethic.
-Professional attitude and presentation.
-Highly adaptable and flexible. Ability to adjust quickly to new situations and changing priorities.
How to Apply
To apply for this position please click the APPLY button!
Saunderson House Limited is authorised and regulated by the Financial Conduct Authority and is an equal opportunities employer.