Desktop Senior Support Technician - Shift Based Work
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Desktop Senior Support Technician - Shift Based Work
Hatfield, Hertfordshire
£23-28k
*Please note - THIS IS A SHIFT BASED ROLE (12 HOUR SHIFTS - 4 DAYS ON/4 DAYS OFF)*
I'm looking for a Desktop Senior Support Technician to join a market leading Technology Company's vastly growing Support team. The Desktop Senior Support Technician's primary objective is to deliver first class customer service and quality 1st/2nd line technical support for the customers the company supplies.
The Desktop Senior Support Technician role is in a dynamic environment with new challenges and technologies being constantly developed and deployed. The successful applicant will be working in a 1st line capacity and assisted in a 2nd line capacity under guidance from a Technical Support Team Leader.
Desktop Senior Support Technician - Shift Based Work
Hatfield, Hertfordshire
£23-28k
A number of the duties involved in the Desktop Senior Support Technician role include:
* Primarily 1st line DSS support with assisted 2nd line support under guidance from the DSS Senior Technician.
* Close attention to service level agreements (SLA's) and setting a clear expectation to the customer.
* Delivering a first class service focusing on customer satisfaction and responding to internal customer's needs.
* Maintaining and supporting Windows technology within the offices, responding to issues in an efficient and timely manner.
* Participate and implement elements of business projects as and when required.
* Ability to follow policies and procedures clearly and the forethought to highlight necessary amendments, ensuring documentation is current.
* Participating in the technical team and ensuring a good work ethic.
A number of the key attributes needed in the Desktop Senior Support Technician role include:
* 1st/2nd line support experience within a large helpdesk or desktop support team.
* Minimum 1 year experience in a 1st/2nd line support capacity.
* Proven track record of providing high quality customer service and communication skills.
* Ability to provide technical support on Windows 7/8 and MAC OS X.
* Ability to provide technical support on Citrix based Thin Clients.
* An understanding of network infrastructure.
* Android, iOS and BlackBerry configuration skills desirable.
* An IT or Customer Service qualification would be desirable (i.e. ITIL Foundation, NVQ etc.).
* Logical problem solving through to resolution
* Work well as part of a team, supporting other members of the helpdesk.
*IMPORTANT - THE ROLE INVOLVES WORKING BOTH DAYS AND NIGHTS SHIFT, SO FLEXIBILITY TO DO THIS IS ESSENTIAL
This is a dynamic, fast-paced environment with the opportunity to work with new technologies, and is a great opportunity for a driven individual to add value to a team, while developing and expanding your skill set/knowledge.
Desktop Senior Support Technician - Shift Based Work
Hatfield, Hertfordshire
£23-28k
PLEASE ONLY APPLY IF YOU ARE HAPPY AND ABLE TO WORK A '4 DAYS ON - 4 DAYS OFF' 12 HOUR SHIFT PATTERN.
Apply now for further information on this excellent opportunity.
Understanding Recruitment is acting as an Employment Agency in relation to this vacancy
