Analyst Programmer

This job has now expired please search on the home page to find live IT Jobs.

Proteus Europe is searching for a CS Community Coordinator

Our Client :-

They are part of a globally known high tech leader in industry with a range of products spanning the globe. This part of the global corporation is developing next generation Biometric solutions which we will all be using in the future to provide FIDO (Fast identity online) to perform online transactions or perhaps unlock your car via your mobile phone. As such they are at the cutting edge of technology with a clear vision for the future in the tech field. This is your chance to become part of their winning team.

Your New role :-

Our client is launching a new Community to provide their latest customer support and engagement offering. Currently being launched in 7 languages across Europe (English / German / French / Italian / Dutch /Spanish /Polish), and catering to the needs of customers in 9 of the companies largest European Subsidiaries (UK, Germany, Italy, Poland, Austria, Switzerland, Spain, France, Netherlands), with the ambition to rollout the platform in the remaining 8 subsidiaries (additional 20 languages) during 2017-2018 while launching additional value added tools within the Community platform to further enhance both customers and superusers engagement, loyalty, and advocacy towards their brand.

The primary purpose of this role is to support and back up the Electronics EHQ CS team with the day-to-day Operation of the Lithium Community platform in collaboration with each subsidiary. This position will be expected to work closely with the Community Managers from each subsidiary to help administer and implement specific approved concepts in a timely and creative manner which adheres to the core branding strategy of the Community as well as achieving the specified KPIs.

KEY ACCOUNTABILITIES

- Community Daily Operation

o Community structure and asset management (new category/board creation, Tagging structure..etc.)

o User/Authority management, Email template management

o Working with the community platform vendor to address, resolve, and communicate any issues;

o Manages and troubleshoots regular platform upgrades in collaboration with Lithium;

o Recommends and implements new community features as appropriate.

- Training

o Develops and maintains community training resources, guidelines, and policies.

o Trains other staff on how to participate and engage in the community.

o Provides internal and external community training as necessary.

o Trains and empowers Community Champions to participate on a more significant engagement level.

- Reporting

o Supports in the setup and continued management of internal reporting dashboards;

o Monitors and measures the success of community engagement and provides reports;

o Identifies / Reports on community trends to internal teams, advising on opportunities or risks.

Key Liaisons

- EHQ Community Manager

- EU Subsidiaries Community Managers (currently 7 Subsidiaries have community and will be expanded further)

- Lithium Community Team (3rd party)

DIMENSIONS:

- Maintain good and strong relationships with all key liaisons

- Requires strong business acumen, to be proactive, to be support orientated, strong social media and IT proficiency, excellent people and communication skills and have excellent attention to detail to be successful in this position in a highly innovative and fast-paced company.

EDUCATION:

- Bachelors degree in related field or equivalent

SKILLS AND EXPERIENCE:

Essential:

o Proactive, independent, responsible attitude.

o Community management, customer service, or marketing background (around 5 years experience or equivalent)

o Role as Community Manager (or similar) for minimum of 2-3 years

o Prior track record of development and production of innovation

o Strong cross-cultural experience and ability to work with agencies and production companies

o Good understanding of utilizing Lithium Communities (or similar)

o Ability with analytics/data to monitor, evaluate and optimize performance

o Experience using creative software suites (InDesign etc.)

o Flexibility to deal with evolving team, individual objectives and challenging market conditions

o Excellent written and verbal communication (clear, accurate, complete, actionable)

o The ability to package and present ideas with clarity, and to convey complex information in an appropriate way

o Experience managing internal and external teams

Desired:

o Experience with, or deep understanding of the consumer electronics industry.

o Big brand experience in similar industry

o HTML skill for email template management

o Strong PowerPoint and Excel skills

o SEO and Analytic Tool (Google / Adobe) experience

o Global or European experience good but not essential

Personal:

o Heavy user of Internet (esp. Social Media)

o Attention to detail

o Ability to work under pressure

o Multitasking abilities

o Leader and motivator

o Enthusiastic and positive

o Possess a confident and outgoing character

o Creative and Flexible approach to working

Your Skills and experience :-

Essential Skills :-

- Customer Service Skills

- Understanding of unilizing Lithium Communities

- InDesign experience

- Ability with Analytics and data

- Experience of managing teams

Desirable Skills :-

- Understanding of the consumer electronics industry

- HTML

- PowePoint and Excel

- Analytic tools

Proteus Europe operates in partnership with our candidates by building strong and lasting

relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.

- Keep searching for other suitable positions should this role not be right for you.

- Keep you informed at every stage of the recruitment process.

- Actively follow up with our client on your behalf to gain useful feedback throughout the

process.

If you are looking for a new role, but this role isn’t quite right for you, please contact us in

confidence for a discussion about how we can help you.