: Contract Service Desk Analyst - Poole

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Provide first-class customer service for all IT issues which arise and restore service operations as quickly as possible.

Responsibilities;

* Provide First Class service to all customers

* Provide all IT incident management services, effectively and efficiently, including;

* Thoroughly and knowledgeably troubleshoot, and resolve all incidents with a good sense of urgency

* Accurately record all calls to a high standard

* Own and manage all incidents from start to finish

* Work collaboratively with third-line support groups/external suppliers where needed

* Monitor trends to identify areas of improvement and report as required

* Identify recurring incidents as topics for problem sessions and participate as required

* Keep up to date with technology used and how to support it

* Share and accurately document technical knowledge into the department knowledgeabase, and manage it to keep relevant

* Provide support for initiatives produced by the IT Department

* To become involved in other ad hoc tasks as required

Experience;

Sound and current knowledge and experience in Incident Management and ITIL processesStrong technical knowledge of current mainstream desktop software, hardware and network technology excellent communication and customer service skills and a good team playerStrong problem-solving and analytical skills

If suitable please apply or contact Natasha on 02380765293 or [email protected]