Desktop Support Analyst (2nd Line) - Plymouth

This job has now expired please search on the home page to find live IT Jobs.

Desktop Support Analyst - Plymouth

Experienced First Line Support/ Desktop Support Analyst required to join one of the UK's leading engineering support services organisations in Plymouth. The Desktop Support Analyst will maintain, support and implement the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across the business on a multiple site basis.

This is a great opportunity for a First Line Support Analyst to progress into a Second Line position.

Responsibilities:

* Fault management and rectification across the Infrastructure.

* Technical support of all desktop platforms to second line fix across the business within the agreed performance criteria.

* Ensure Operational and Technical Documentation is maintained to agreed standards.

* To provide second line technical support through agreed Service Levels and Key Performance Indicators.

* Maintain Desktop environments to agreed standards.

* Maintain Operational and Technical Documentation to agreed standards.

* Provide desktop application support where required.

* Provide excellent customer service to the end customer.

* Provide organised and regular communication regarding calls to the end customer.

* Demonstrate a strong team working capability and support colleagues.

Key Skills Required:

* Experience of working in a Service Delivery environment.

* First line support experience with basic experience of networking.

* Proven experience of working in accordance with Service Level Agreements.

* Knowledge of the ITIL environment and process essential.

* Ability to problem solve complex technical issues.

* Customer focussed.

* Comfortable working across a multi-disciplined IT environment, and diverse business.

Other Working conditions:

Ability and flexibility to travel between sites across Devon and Cornwall. There will also be a requirement to participate in and support a rostered callout arrangement on a rotational basis.

Benefits include 25 days holiday entitlement plus public holidays, money purchase pension scheme with life assurance, share ownership scheme and a broad range of career opportunities.

You will be required to hold SC Clearance or be able to obtain SC on acceptance of the position.