1st Line Support Engineer / IT Helpdesk Analyst 

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1st Line Support Engineer / IT Helpdesk Analyst 

Bristol

£20,000 - £24,000 DOE Plus Cycle to Work Scheme, Massages, Fruit Baskets, Beers & Ciders, Curry Nights, Table Football, Ping Pong, 22 Days’ Holiday (rising with service) + Christmas Shutdown 

Are you a first-class communicator with experience of providing 1st line support?

If you have great customer service skills and a passion for problem-solving, this is an exciting opportunity to join a forward-thinking and pioneering company.

Our client is a leading software provider that creates products for the construction and field service industry. They are now seeking a 1st Line Support Engineer / IT Helpdesk Analyst to join their passionate team in Bristol. 

Using your expertise, as an 1st Line Support Engineer / IT Helpdesk Analyst, you will manage customer’s technical and implementation issues and provide 1st line technical support.

Communicating with customers in a friendly and professional manner, you will ensure they are provided with a high level of support for the products they have purchased.

This is a great opportunity to expand your skills. You will be provided with full training on our client’s range of software products and will have opportunities to get involved with future developments. 

Interested? To be considered as a 1st Line Support Engineer / IT Helpdesk Analyst, you will need: 

- Experience of providing 1st line support in a helpdesk environment 

- Previous experience of Microsoft SQL Server

- A strong technical understanding of Windows

- Great troubleshooting and fault-finding skills

- A good understanding of Microsoft Server operating systems

- The ability to build positive relationships with customers 

- An analytical approach 

Our client fosters a friendly culture, encourages career development and recognises their star performers. Don’t miss out on this outstanding opportunity - apply now.

To apply for the role of 1st Line Support Engineer / IT Helpdesk Analyst, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: 1st Line Support Engineer, IT Helpdesk Analyst, IT Support Analyst, Technical Support Analyst, Helpdesk Support Engineer, Service Desk Engineer, IT Service Desk Analyst, IT.