Head of IT Service Delivery

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Head of IT Service Delivery - Bristol - £60,000 to £80,000 p.a. + Car + Benefits d.o.e.

IT Service / Support role with fast growing technology & cloud based solutions company

The Role

As Head of IT Service Delivery, you will be responsible for a broad based remit managing the expanding teams in Operations Support and Project Management including all core KPIs. You will drive Business / Continuous Improvement processes and project specific initiatives, working with a range of business partners / vendors / customers with responsibilities including:

* operations / support delivery / commercial and client management

* costing, delivering and ensuring client value in IT Managed Services contracts

* building strong relationships with internal functions ( sales / finance / bid management )

* acting as key contact for customer escalation and performance management

The Company

Fast growing and with a reputation for excellence, our client is a leading developer and provider of IT / technology / cloud-based solutions, services and support with a focus on increased quality and efficiency of the customer experience.

The Person

As Head of IT Service Delivery, you will be ITIL qualified with leadership and motivational team management skills and a solid technical background within the IT / Cloud / Software / Telco / Services sector. Skills will include:

* experience / strength in customer facing service management

* a positive approach to customer service

* excellent team leading / client-facing skills

* strong commercial / project management skills

If you wish to be considered for the role of Head of IT Service Delivery, please forward your CV stating current remuneration details and availability quoting reference 272563.

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Applications are invited with experience in: head of service delivery IT director support operations delivery director project manager ITIL director Cloud Telco Software it jobs technical telecoms software technology cloud based solutions Bristol jobs

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