Service Designer 

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Service Designer 

London, NW1 

Are you a highly skilled and exceptionally talented user experience design professional ready for the next big challenge? Could you thrive with an international agency offering amazing solutions to their clients and a Service Designer role to you? If so, read on. 

About The Company: 

Our client brings together business, technology and design to provide incredible solutions for companies across the world. They support businesses through the digitisation revolution and offer the solutions and expertise to make transition disruption as smooth as possible. 

They are now seeking a Service Designer to join their team and be part of the next chapter in the company’s development. 

The Rewards: 

- Salary of £50,000 - £55,000 

- Private health, dental and optical care 

- Pension scheme 

- An international network of offices, stretching from San Francisco on America’s west coast to Helsinki on top of Scandinavia 

Joining a laid-back environment filled with friendly, sociable people, you will hear music playing, be encouraged to join company socials and will discover a swish office in the heart of Camden. 

The client list is impressive with some big brands, small brands, start-ups and everything in between, meaning the workload is as diverse as the team you will work with. 

You’ll have the chance to travel and spread you wings, as our client has offices in San Francisco, New York, Vancouver, Helsinki and Stockholm, alongside the London location and you’ll be encouraged to take inspiration from these culturally significant places and transport it into your work. 

So, if you’re a thought-leader with a deep grasp of UX and plenty of experience to back up your work, this is an outstanding opportunity to progress, develop and grow within an international company. 

About The Job: 

From our client’s design studio in Camden, as a Service Designer, you will develop an understanding of client’s needs and what they require and possess in terms of design capabilities. 

You will design incredible customer experiences and play a leading role in the design process through each project, from benchmarking through to testing. 

Specifically, your role will involve: 

- Creating next-gen branded online experiences, mobile apps and brand interfaces 

- Working with consumer product companies and international brands 

- Creating a wide array of compelling digital work 

- Innovating within design to help build upon our client’s mantra of innovation 

- Collaborating with other teams and individuals to deliver truly magnificent experiences 

- Reinforcing our client’s hallmarks of innovation and quality through your work and service levels 

About You: 

To be considered for the role of Service Designer, you will need: 

- A background in User Experience Design and or experience of working closely with UX designers and understanding their outputs 

- Experience with research methodologies, from desk research to primary research with end-users 

- A track record with market research and customer insights and synthesising data to inform the design approach 

- Good experience of running client workshops and capturing business requirements 

- Experience of incorporating data into a service design approach to hypothesize, experiment and validate assumptions 

- Thought leadership skills in service design to drive innovation and enable clients to provide an outstanding service experience 

Ideal candidates will be communicative and influential with the willingness to coach or mentor others and the ability to think strategically and analytically. An effective and collaborative approach to design decision making (e.g. with visual design, creative technology) would be beneficial and experience of presenting alongside a good and articulate presentation style which conveys an intelligible narrative would also be an advantage. 

Experience with Agile working methodologies would put you in good stead, as would sketching and prototyping skills with InVision, Marvel or Adobe XD. 

Other organisations may title this role Service Designer, Senior Service Designer, UX Designer, UI Designer, Customer experience Designer, Customer Journey Designer, or Designer. 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you are a Service Designer looking for your next adventure, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.