Junior Network Firewall Engineer

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Joining the Network Team as a Junior Network Firewall Engineer, this person will be required to assist with the monitoring and maintenance of the Network Infrastructure; encompassing Core Network, WAN, LAN, Firewall Management, VOIP and Wireless across the Group. This will require working with the business, the 3rd Line Network Firewall and Core Engineers and 3rd party suppliers to ensure a suitable and effective service.

Responsibilities

* Daily responsibility for troubleshooting and resolving 2nd Line Network issues as assigned within the Remedy Service Desk. Identifying and escalating 3rd Line issues to the Network Team as required.

* Managing their own Remedy ticket workload and proactively assisting the Networks 2nd and 3rd Line Teams.

* Administration tasks across the Infrastructure as required and dictated by Best Practice.

* Daily responsibility in assisting the 3rd Line Team in managing the following:-

* Core Network - Assist in the maintenance and support, including all Data Centre networks.

* WAN - Assist Networks 3rd Line Team in managing the Infrastructure to ensure fit for purpose products are utilised. Manage relationship with supplier.

* LAN - Assist Networks 3rd Line Team in managing all site installations and infrastructure (switches etc.)

* Network Security Devices - Firewall infrastructure including configuration, Maintenance and regular administration

* VOIP - Monitor and maintain all IP Telephony installations

* Wireless - Internal and Guest Wi-fi infrastructure including configuration, Maintenance and regular administration

* Operate a centralised Enterprise Systems Management capability.

* Work with in house 3rd Line and 3rd Party support to perform operational maintenance of network infrastructure.

* Maintenance of Operational and Technical Documentation to agreed standards.

Key Skills

* Experienced Networking professional, focused on delivering effective and efficient operational capability.

* Proven customer liaison skills

* Cisco CCNA qualification or equivalent practical experience

* Good Firewall background (preferably Cisco/Palo Alto/Netscaler)

* Confident working across a multi-disciplined IT environment, and diverse business

* Understanding of IT management processes

* Good technical knowledge and understanding of IT infrastructure environments

* Toolset skills for all aspects of this role

* Ability to produce high quality operational and technical reference documentation

The successful candidate will be required to obtain MOD SC Security clearance

Benefits

* 25 days holiday + bank holidays

* Pension

* Life Assurance

* Share Scheme

* Flexible Benefits: Childcare vouchers, Health Care Cash Plan, Bike Scheme etc.

* Free Parking

* Free and regular shuttle bus connecting to local bus and train stations and the city centre.

* Excellent location with shops, coffee shops, restaurants, a florist, hairdressers, beauty salon and nursery.