IT Support Manager
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A company that provide a world leading data analysis platform are looking for a IT Support Manager to come on board and build a support team during an incredible period of growth.
They are a cash rich organisation that boast many of the top consultancies and companies to its impressive roaster of clients. They have recently opened up an office in Hammersmith and are looking to build a brand-new support team for future growth.
You would have full autonomy of building this team and have the chance to leave your mark on a growing company, you will not be restricted by formal process and slow moving upper management.
They are looking for someone with practical hands-on experience in providing support and managing teams to support SaaS and on-premise software solutions. The main focus of this role would be to provide leadership and management for the team you would be building, you would take responsibility in developing and recruiting from the ground up this team.
Responsibilities:
*Recruiting a skilled technical team
*Managing the team to have a focus on the customer
*Some hands-on responsibilities
*Working with customers to provide the support
Experience:
*5 + years IT support management experience in a software support function
*Strong background in providing technical support and application support
*Excellent analytical problem-solving skills
*ITIL foundation
*Record in driving operational process
*Project planning skills
You would be joining a close-knit company who have already made a huge name for themselves in the Data & Analytics space. They are growing rapidly and along with this comes big opportunities for career progression.
On top of a fantastic benefits package including private healthcare, 25 days holiday they have a great office with pool tables, weekly yoga and regular social events.
For more information please get in touch with [email protected] .
ISL (Incite Solutions Ltd) is acting as an Employment Agency in relation to this vacancy.