Software Support. 1st, 2nd Line, Applications, Unix. Supporting External Clients
Recruiter
Monarch Recruitment
Listed on
11th May 2015
Location
London
Salary/Rate
£25000 - £30000
Type
Permanent
Start Date
2015-05-25
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Software Support. 1st, 2nd Line, Applications, Unix. Supporting External ClientsSoftware Support. Applications Support. Desktop Support. Technical Support. 1st Line, 2nd Line. Helpdesk. External Clients. Central London
£28,000 + Benefits + On Call Allowance + Bonus = Year 1. Expectation £33,000
Application Support. Software Support candidate is required for multiple opportunities at leading, prestigious software house based in Central London. This company has over 40 offices worldwide and an extensive client base in all corners of the world. This company has won awards for client retention and customer service. This team provide an expert 24*7*365 service globally and are looking for several more Support staff to join the team.
This is a huge support function so expect excellent rota with minimal on call time. This also provides excellent opportunity for progression and promotion with the IT business unit.
You will be working a 1st line/2nd line support function, whilst managing the escalation process to 3rd line. You own and track tickets with agreed SLA’s and identify resolve then manage system issues. This is great opportunity to understand and learn the internals of cloud software products and learn the code behind it. Expect formal training in Java, JavaScript, AWS etc.
Key Skills
1+ year(s) of experience in a relevant position;Demonstrated success at troubleshooting and excellent communication skillsGood understanding of customer relations using issue solving process;Good working knowledge of:T-SQLLinux/UNIX systemsComputer networking, protocols of application and transport layers, especially HTTPWindows server Desirable:
Familiarity with JSON, Javascript or XML syntaxWorking knowledge of MongoDBWork experience with workflow solutions